Questions about your rights, data and account terms
When you request closure, we remove your personal data within 30 days. Your phone number, email and identity details are deleted. Anonymised gameplay records are kept for seven years to meet regulatory requirements. You can request a full data export before closure.
Yes. Go to your account settings, select Data Export, and submit your request. We send a complete file including all deposits, withdrawals, gameplay sessions and account changes within five business days, in a portable format.
When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your account identity and check for unusual activity. Amounts above a threshold require email confirmation. The payment partner then processes the transfer, usually within minutes.
Access and eligibility depends on local law. We monitor login locations for security. If you log in from outside your registered region, we may ask for re-verification. This protects your account from unauthorised use.
No. We do not sell, rent or licence your personal data or gameplay history. Payment data is handled only by DANA, OVO, GoPay and QRIS partners. We share anonymised data only with regulators, where legally required.
Personally identifiable information is kept while your account is active plus two years after closure. Transaction records are retained for seven years for audit and compliance. You can request deletion of personal data anytime.
Yes. Go to your account settings and edit your registered phone, email or name. We'll verify the change via email. For identity-linked details, contact our legal team via email with your request and supporting documents.
